Frequently asked questions

The front entrance door uses a regular key. Turn the lock from the inside to lock it. The door from the entrance into the living room has an electronic smart lock: press the RemoteLOCK button once to lock it. Use this button to lock up whenever you go out during your stay, and open it again with the same 4-digit door code when you come back.

We ask guests to bring their own food. We can also recommend a delivery service that brings everything to the house (BBQ Wakita (BBQワキタ); book at least 5 days ahead). After your BBQ, please don't leave any food or dishes outside, so wild animals aren't drawn in.

Yes, there's one in the kitchen.

Yes, our number is T8100002037634.

Yes, we do. There are 4 kids' high chairs in the storage space under the stairs in the living room on the first floor (1F).

Yes. The address is: koti hakone, 1038-1 Sengokuhara, Hakone-machi, Ashigarashimo-gun, Kanagawa 250-0631 (〒250-0631 神奈川県足柄下郡箱根町仙石原1038-1 koti hakone). Please add your name and stay dates to the delivery address, and choose a delivery date and time that falls within your stay. Packages are left at the front door, so please time any refrigerated or frozen items to arrive after you check in.

Check-in is from 3:00 pm and check-out is at 10:00 am. Check-in is self-service, so you can arrive whenever suits you after 3:00 pm, but we recommend arriving by 9:00 pm. Because the house is in a quiet villa area, the outdoor areas can't be used after 9:00 pm.

For bookings made on our official website, cancellation is free up to 15 days before your stay; from 14 days before, 100% of the accommodation rate is charged. For bookings made on a booking site, the policy of that site and plan applies. In case of the unexpected, such as a child suddenly running a fever, we recommend getting travel cancellation insurance.

We're sorry, but we don't have a waitlist system. Availability is updated whenever it changes, so please check the booking sites from time to time.

You can book on our official website or on booking sites such as Airbnb and Booking.com. Bookings on our official website come with a multi-night discount (10% off 2 nights, 15% off 3 nights) and an early booking discount (10% off when you book at least 90 days ahead). We don't take bookings by phone.

koti hakone is an unstaffed property that accepts guests by advance booking only. For security reasons, anyone without a booking is strictly not allowed on the premises.

For security and safety reasons, the person who makes the booking must be the same person who stays.

If you booked through Airbnb, you can request a change on Airbnb. For all other bookings, you'll need to cancel and book again, and the cancellation policy applies when you cancel.

You can book up to about 6 months ahead. If you book at least 90 days before your stay, you'll get 10% off with the early booking discount on our official website.

You can book for just 1 guest. Please always book with the exact number of guests.

Booking on our official website gets you the lowest price. Bookings on our official website can use the early booking discount (10% off when you book at least 90 days before your stay), the multi-night discount (10% off 2 nights, 15% off 3 nights) and coupon codes.

To check your booking details, please see the booking confirmation page on our official website or on the booking site you used.

Please cancel through the booking management page on our official website or on the booking site where you booked.

Go to the booking page on our official website, choose your dates and number of guests, then follow the on-screen instructions to enter your details and payment information.

The rate is for the whole house and varies by date (season and day of the week). The rate is the same for up to 8 guests; from the 9th guest, there's an additional ¥8,000 per person per night. The cleaning fee is charged once per stay. Please check the total on our availability calendar, then divide it by the number of guests to get the cost per person.

As a rule, our standard cancellation policy applies. However, if both roads and public transportation are shut down and there's no way to get here, we'll refund the full amount you paid. If you're concerned, we recommend getting insurance such as Mysurance's domestic travel cancellation insurance.

Yes. Japan's Hotel Business Act requires us to keep a guest registration, so please register every guest using the guest registration form by the day before your stay. For the person who booked, we need their name, email address, phone number and address; for everyone else, just their name. If the person who booked is not a Japanese national, we need passport images for all guests who are foreign nationals.

Yes, the final price shown on the booking site includes consumption tax, service charges and the accommodation tax.

We don't take bookings by phone. Please book through the availability calendar on our official website or through a booking site. If you have any questions, please contact us through our LINE official account.

For commercial shoots (YouTube, magazines, etc.) or events, we'll ask about your plans and decide case by case. Please contact us in advance through our LINE official account and tell us what you have in mind.

Yes. Just send us a message with the name on the booking and your stay dates, and we'll send it to you as a PDF.

Payment is made in advance by credit card. For bookings made through a booking site, that site's rules apply. Companies can request an invoice through our document request form and pay by bank transfer (the booking is confirmed once we've confirmed the transfer).

Thank you! We'll check availability for the following night.

You can check availability and book on our official website or on the booking sites.

Yes. We can reply to messages in any language. Please feel free to contact us in your own language.

Children under 2 who don't use their own bedding stay free (up to 4 children) and aren't counted in the number of guests. Children aged 2 and over, and any child who uses bedding, count as 1 guest, the same as adults. The rate is the same for up to 8 guests; from the 9th guest, there's an additional ¥8,000 per person per night.

Bookings on our official website get a multi-night discount: 10% off for 2 nights and 15% off for 3 nights. Enter the number of nights you'd like, and the discounted price will be shown.

We're sorry, but for security and safety reasons, no one beyond the number of guests on your booking is allowed inside.

Guests who come only for the BBQ are charged the same rate as overnight guests. If you have a special situation in mind, please tell us the details.

They're charged per night. One BBQ grill is free for groups of up to 10, and for larger groups both grills are free.

The rate is the same for up to 8 guests; from the 9th guest, there's an additional ¥8,000 per person per night. If your group grows after you book, please let us know in advance through our LINE official account. If more bedding is used than the number of guests booked, we charge ¥8,000 per bedding set. Airbnb only lets you select up to 16 guests on its booking screen, so for groups of 17 or more, please tell us the exact number after booking. If your group gets smaller, our cancellation policy generally applies.

One BBQ grill is free for groups of up to 10. For groups of 11 or more, the second grill is free too. If you're 10 or fewer and would like to use both grills, you can purchase this as described under paid extras in our Stay Guide.

As a rule, our cancellation policy applies. If your numbers look likely to change, please talk to us early through our LINE official account.

The house normally sleeps 21 (21 single beds), and up to 26 using futons. However, with more than 21 guests, the stay may be less comfortable. Children under 2 who don't use their own bedding (up to 4) aren't counted in the number of guests. Airbnb only lets you select up to 16 guests on its booking screen, so for groups of 17 or more, please tell us the exact number after booking.

We provide a crate, pee pads and a pet playpen. Please bring your own pet food, bowls, leash and diapers. We don't sell any pet supplies at the house.

There have been no reports of bears, but deer and wild boar are often seen. They may be drawn in by the smell of leftover food, so if you have a BBQ or eat outdoors, please clean up the same night.

You can bring up to 4 small dogs weighing 10 kg or less. The fee is ¥3,000 per dog per night. Dogs can stay only on the first floor (1F) and outdoors; they aren't allowed on the second floor (2F). Indoors, please put a diaper on your dog or keep it in a crate. We provide a crate and pee pads. Since we're not a pet-specialized lodging, our services for pets are minimal. For pets other than dogs, or dogs over 10 kg, please ask us in advance.

There's an ATM at a nearby convenience store.

If you contact us through our LINE official account, we'll get back to you quickly. Add us as a friend here: https://lin.ee/JSovm2U

There's a free laundry room in the house, so please feel free to use it.

Many restaurants in Sengokuhara stop serving dinner around 8:00–9:00 pm. If you're going out, we recommend making a reservation. If you'd rather eat at the house, you can also book a private chef (/en/chef) or have a BBQ (/en/outdoor).

Nearby, we recommend Cafe Dining LUDERA and Emoa Terrace. https://g.co/kgs/WPbScck https://g.co/kgs/yRjjyTB We also sell breakfast bread sets at the house. For details, please see the "お食事の販売について" (Meals for sale) section of our Stay Guide.

Restaurants in Hakone close early, so if you're eating dinner out, we recommend making a reservation. We introduce our recommended spots on our nearby shops page (/en/area) and in our Stay Guide. We're unable to make reservations on your behalf.

The closest supermarket is A-Coop Sengokuhara (Aコープ 仙石原店), which closes at 6:00 pm. It's on the small side, so for a big group we recommend doing your shopping at a supermarket in Odawara or Gotemba before you head into Hakone (Maxvalu Gotemba Hagiwara (マックスバリュ御殿場萩原店) is open 24 hours). You can also buy daily essentials and alcohol at Cocokara Fine Sengokuhara (ココカラファイン仙石原店), a 7-minute walk away (open until 9:00 pm), and there's a convenience store, 7-Eleven Hakone Sengokuhara (セブン-イレブン箱根仙石原店), about a 15-minute walk away.

We list them at the end of our Stay Guide, so please take a look.

We're sorry, but we don't offer that service.

There are no staff on-site. Check-in is via a smart lock, and you can reach us through our LINE official account or the booking site's messaging. LINE is the fastest, and we're available from about 8:00 am to 9:00 pm. You're welcome to contact us in languages other than Japanese.

7-Eleven Hakone Sengokuhara (セブン-イレブン箱根仙石原店) is about a 15-minute walk away (open 24 hours, with an ATM). You can also buy daily essentials and alcohol at Cocokara Fine Sengokuhara (ココカラファイン仙石原店), a 7-minute walk away (open until 9:00 pm).

There's an air conditioner in every bedroom, the kids' room and the living room. In winter, you can also use the gas heater, kerosene heater and infrared heater in the living room, and the electric heated mattress pads in the bedrooms. Winter in Sengokuhara drops below freezing, so some days may feel cold.

It's on the wall to your left when you're facing the stove. Please switch it on before you start cooking.

Yes. There's a 3-burner induction (IH) cooktop, a large dishwasher, a refrigerator, a rice cooker that makes up to 10 cups (go), a microwave oven, a toaster, a coffee maker, a hot plate, cookware such as pots and pans, and tableware and glasses for 20. We also stock basic seasonings such as salt, pepper, vegetable oil, sake, soy sauce and sugar. Please bring your own coffee beans, tea and ice.

Yes, we provide a bath towel and a face towel for each guest.

Yes, there's a refrigerator-freezer in the kitchen.

The TV supports streaming services, but you'll need to log in with your own account.

We're sorry, but we don't lend out game consoles or similar items.

Yes, there's free high-speed Wi-Fi. We'll share the connection details in our Stay Guide. Mobile phone signal can be weak inside the building, so please use the Wi-Fi.

No. All the bedrooms are on the second floor (2F), and there are steps and outdoor stairs. The house isn't barrier-free, so if you have any concerns, please talk to us through our LINE official account before booking.

There are trash bins in the rooms. If they fill up during your stay, you'll find spare trash bags inside the bins. Please sort your trash, tie the bags closed and put them in the outdoor garbage bin. Our staff will collect it after you check out.

We're sorry, but there's no copier or fax machine at the house. Please use the multifunction copier at a nearby convenience store.

We don't provide pajamas, so please bring your own. Toothbrushes, combs, body washcloths and cotton pads are in the changing room, and you're welcome to take them home. There are towels for every guest.

No, it isn't barrier-free. All the bedrooms are on the second floor (2F) and there's no elevator. There are small steps at the entrances and inside, and you reach the garden by outdoor stairs. If anyone in your group has difficulty walking or with stairs, please check with us before booking.

We're sorry, but we don't offer wake-up calls. Please use the alarm on your own phone or a similar device.

We're sorry, but there's no currency exchange machine at the house.

We're sorry, but we don't offer room service.

We're sorry, but we don't lend out voltage converters or plug adapters, so please bring your own. Japan uses 100V electricity and Type A outlets.

We're sorry, but we don't provide razors or hairbrushes. We do have skincare products (such as toner).

In addition to the air conditioners in every bedroom, the kids' room and the living room, there's a gas heater, a kerosene heater, an infrared heater and an oil-filled radiator, and in winter we put electric heated mattress pads in the bedrooms. When using the gas or kerosene heater, please air out the room every 1–2 hours.

There's no cleaning or towel change during your stay, and there are no staff on-site. The washing machine and dryer in the laundry room are free to use, so please use them if you're staying several nights.

We're sorry, but there's no air purifier.

We have salt, pepper, vegetable oil, sake, soy sauce and sugar. They may sometimes run out, so please bring anything you use often.

We provide basic cookware and tableware, including frying pans, pots, knives, cutting boards, plates, cutlery and glasses. For details, please see our Stay Guide.

We're sorry, but there's no safe in the house. Please keep your valuables with you.

Yes, you'll find them in the kitchen.

No, there's no karaoke.

Yes, there's one in the kitchen.

We can introduce you to 3 chefs we recommend. Most chefs require at least 6 people and start from ¥8,000 per person, plus the chef's travel costs (about ¥20,000–40,000 if coming from central Tokyo). You'll arrange the date and menu directly with the chef. We recommend getting in touch at least a month ahead (especially early for Saturdays). For details, please see How to book a private chef (/en/chef).

We're sorry, but we don't provide them.

We're sorry, but we don't provide them, so please bring your own.

All the beds are single size.

We don't have baby cribs. The beds in the bedrooms are low, which makes co-sleeping easier. We do provide 4 kids' high chairs, 10 sets of children's tableware and a child's toilet seat.

Smoking is not allowed anywhere indoors. Please smoke at the outdoor smoking area. You can use the smoking area after 9:00 pm too, but please keep quiet.

It's a gas grill, so there's no need to light a fire. For groups of up to 10, one grill is free; for groups of 11 or more, both grills are free (if you're 10 or fewer and want to use both grills, it's ¥5,500). Please don't bring your own grill or use charcoal.

We don't provide ice or drinking water. The tap water is safe to drink. We don't provide coffee beans or tea either, so please bring your own.

There are 2 sets, each with a BBQ table (approx. 180 cm wide × 76 cm deep × 73 cm high), two 4-seat benches and 4 round stools. You can also use 10 camping chairs.

One BBQ grill is free for groups of up to 10. For groups of 11 or more, the second grill is free too.

Shampoo, conditioner, body wash, facial cleanser, toner, body milk, makeup remover, toothbrushes, combs, body washcloths, cotton pads and hair dryers. We provide a bath towel and a face towel for each guest. Please bring your own pajamas, razor and hair iron.

When you book the paid sauna option, we provide 10 sets of bath towels and face towels. If you'd like more than that, please purchase one more.

That shower is for the cold plunge, so it doesn't have hot water.

The sauna is ¥5,500 per night, and you can use it as often as you like during your stay. This includes 10 sets of bath towels and face towels. The BBQ grill can also be used as often as you like during your stay.

We're sorry, but we're unable to refund any payment once it has been made.

The sauna is a paid extra at ¥5,500 per night and comes with 10 sets of bath towels and face towels. Purchase it through the link in the Stay Guide, and the door code will be sent to you by email. It takes 1–1.5 hours to heat up, so please switch it on early. Please bring swimsuits. The sauna and cool-down deck are outdoors, so they can be used until 9:00 pm.

Japanese broadcast TV channels aren't available. You can watch YouTube, Netflix and more with your own accounts on the smart TV in the playroom on the second floor (2F). We also lend out a projector and two displays (please bring your own HDMI cable for the displays).

There are four. On the first floor (1F), there's a women's restroom and a multipurpose restroom (with a child toilet seat). On the second floor (2F), there's a men's restroom (two urinals and one stall) and a women's restroom. The stall in the men's restroom is currently waiting for repair, so please use the other restrooms.

Bringing charcoal or your own grill isn't allowed. Please use the two gas grills we provide. Groups of up to 10 can use one grill and groups of 11 or more can use both, free of charge.

Yes. The BBQ area is under the building and has a roof. The grills are gas, so there's no fire to build, either.

Spare rolls are kept inside the box in each restroom.

For longer stays, when a trash bag is full, please put it in the garbage station to the left of the entrance. Our cleaning company will come to collect it.

Yes, you can. The sauna and cool-down deck are outdoors, so please use them until 9:00 pm.

There's a Bluetooth speaker in the living and dining room. Turn it on and connect to "VAPPEBY 20 gen 3."

Face wash, toner, body milk and makeup remover are provided in the changing room.

The terrace light switch is on the left side of the wall that leads from the kitchen to the kids' room.

Please use the projector we lend out, and see the YouTube video "Nebula Capsule 3 Laser | Airplay Chromecastの使い方" (how to use AirPlay/Chromecast).

Each bedroom has beds, and extra beds are also available. In addition to 21 standard single beds, there are 5 futon sets.

There's a service that delivers BBQ ingredients to the house. For details, see the "BBQ Area" section of the Stay Guide.

Yes, there's one in the kitchen.

We don't provide meals. You're free to use the commercial-grade kitchen, the big table and the covered BBQ area. We also sell a breakfast bread set and frozen pasta and risotto at the house, there's a delivery service for BBQ ingredients, and we can introduce you to our partner private chefs (who cook at the house).

Yes, we provide one for each guest.

Yes, there's a cold plunge in the sauna area.

We're sorry, but we don't provide ice, so please bring your own.

Hot spring water flows into the tub in the large bath at all times, so it can't be used as a cold plunge. Please use the cold plunge in the sauna area.

Yes, the tap water is safe to drink. We don't provide a water filter or bottled mineral water.

Our hot spring is free-flowing, so the water can't be turned off.

Yes, please dispose of food scraps as burnable trash.

Yes, you can. Please use the projector we lend out.

Handheld fireworks are allowed in the fire pit area until 9:00 pm. Aerial fireworks and fireworks that make a bang are not allowed. You can also have a campfire in the same area, and the fire pit is free to use. Please bring your own firewood or buy it here for ¥2,200 per bundle.

It's under the kitchen sink.

Please contact us right away with a photo. We'll clean up so the next guests don't get hurt. We won't ask you to pay for accidental damage, but if you don't let us know and we find it after check-out, you'll be charged for the repair.

Please submit your guest information through the form we send you in advance. You don't need to bring anything in particular, but under Japanese law, information for every guest must be submitted.

Check-in is self check-in, so you can come in any time after 3:00 pm. If you'll arrive after 9:00 pm, please be sure to let us know in advance through our LINE official account. Outdoor areas can't be used after 9:00 pm, so if you'd like to enjoy the BBQ or sauna, we recommend arriving early.

Check-in is self check-in, and there are no staff on site. By the day before your stay, please register every guest using the guest information form (this is required under the Hotel Business Act). Two days before your stay, we'll send you a 4-digit code for the smart lock. On the day, any time after 3:00 pm, enter the code on the smart lock of the door on the right to go in. We recommend arriving by 9:00 pm.

Yes. Please set the delivery time to 11:00 am or later on the day of your stay, and write your stay date and the name on the reservation on the label. Packages are left at the front entrance, which isn't locked, so please don't include valuables (we can't take responsibility for any loss). For refrigerated or frozen items, please choose a delivery time after check-in. Also, if you stop by between 11:00 am and 3:00 pm, you can drop off your luggage and then head out to explore Hakone.

If there's no booking the night before, we can offer early check-in before 3:00 pm free of charge. Please be sure to check with us in advance through our LINE official account. If the night before is open, super early check-in lets you come in from 8:00 am, and if the following night is open, super late check-out lets you stay until 6:00 pm, at ¥80,000 each. We don't offer regular late check-out, because we need to clean for the next guests.

For multi-night stays, you don't need to leave on the days in between. You can use the house until check-out time on your final day.

There's no special procedure. We'd appreciate it if you could sort your trash, wash the dishes you used and put any mattresses you moved back where they were. Please leave by 10:00 am.

We don't offer regular late check-out, because we need to clean for the next guests. Please leave by 10:00 am. Only when there's no booking the following night, we offer super late check-out until 6:00 pm (¥80,000). If you're interested, please contact us in advance through our LINE official account, and we'll check availability.

Check-out is by 10:00 am. We need to clean for the next guests, so please leave by then.

No. Tipping isn't customary in Japan, so there's no need.

Thank you for staying with us. We'd be grateful if you could post a review on the booking site you booked through (Airbnb, Booking.com, etc.). We truly look forward to your feedback.

Please contact us through our LINE official account. If we find it, we'll send it to you cash on delivery (you pay the shipping when it arrives). For privacy reasons, we don't contact guests about items left behind. We keep items for one week, and food and hazardous items are disposed of the same day.

We don't accept stays by groups made up only of guests under 18. Student groups (seminar groups, school clubs, student circles, etc.) are also, as a rule, required to be accompanied by a teacher or supervisor. If you have any questions, please contact us through our LINE official account before booking.

The area around the house is relatively safe, but please take care if you go out alone at night, and keep an eye on your valuables.

Please arrange taxis yourselves. Taxis are rarely found anywhere other than Hakone-Yumoto Station and Gora Station (強羅駅), so please book one with a ride-hailing app (GO, Uber, DiDi) or by phone. In Sengokuhara, it often takes a while to get a car, so please call with plenty of time to spare. At night there are fewer taxis, so they're even harder to get. If you're eating out, please decide how you'll get there and back before you go.

Address: 1038-1 Sengokuhara, Hakone-machi, Ashigarashimo-gun, Kanagawa (神奈川県足柄下郡箱根町仙石原1038-1) Google Maps: https://maps.app.goo.gl/FWuJn6rPsf9g9cNu6

Add us as a friend: https://lin.ee/JSovm2U

We're at 1038-1 Sengokuhara, Hakone-machi, Ashigarashimo-gun, Kanagawa 250-0631 (〒250-0631 神奈川県足柄下郡箱根町仙石原1038-1). It's about 90 minutes from Shinjuku by car or highway bus, and a 15-minute walk from the nearest bus stop (the "Hakone Sengoku" bus stop (箱根仙石) for highway buses, or the "Sengoku" bus stop (仙石) for local buses). For details, see Access & parking (/en/access).

Vehicles up to a microbus can enter the parking lot on the property (one microbus at most). Medium-sized and larger buses can't drive on the roads in the villa area.

Parking on the property is free, with room for 5 standard cars (4 larger cars). Up to one microbus can park. Medium-sized and larger buses can't enter the villa area. Parking on the street or in the vacant lot on the left is not allowed. If you need more spaces, please use a coin parking lot such as Times Hakone Sengokuhara (タイムズ箱根仙石原).

Please check the address and link above. For detailed directions, see the "Access" section of the Stay Guide.

We have single-size mattresses for 21 guests in Bedrooms 1–5 and the playroom. Beyond that, we have futon sets for 5 more guests, which are laid on the semi-single mattresses set up in the window-side sitting area (hiroen) or the built-in closet of each bedroom. Thank you for your understanding.

They're partway along the path to the left of the building entrance that leads to the outdoor kids' park. There's a photo in the Kitchen section of the Stay Guide.

They're in the upper wall cabinets in the kitchen. For details, see the photos in the BBQ Area section of the Stay Guide.

It's ¥4,400 per night. You can purchase it as described under paid extras in the Stay Guide.

No. There's one large bath and a paid private shower room (¥4,400 per night), and most groups take turns by time slot.

Yes, we sell it at the house for ¥2,200 per bundle. We usually have 3 bundles on hand; if you need more, please let us know at least 3 days in advance. You're also welcome to bring your own. The fire pit is free to use.

koti hakone doesn't make restaurant reservations on guests' behalf, because we can't take responsibility if your plans or group size change or there's a last-minute cancellation. Restaurants in Sengokuhara close early, so please book early yourselves. If you'd like to eat at the house, see also Kitchen & dining (/en/dining).

We sell a "breakfast bread set" (朝食パンセット) and premium frozen pasta and risotto in the freezer at the house. You can purchase them as described under paid extras in the Stay Guide.

For bookings made through a booking site, please get your receipt from that site. For bookings on our official website and paid extras paid by card, please request one through our document request form. We'll send it as a PDF within 2 business days. If you pay by bank transfer, a receipt isn't needed. We can also issue a certificate of stay as a PDF.

Yes. Companies can pay by bank transfer against an invoice. Please request a quote and invoice through our document request form, letting us know your stay dates and number of guests. We'll send them as PDFs. Your booking is confirmed once we've confirmed your transfer (until then it isn't confirmed, and another booking may come in). Groups that aren't legal entities (research labs, clubs, etc.) are asked to pay in advance by credit card (bank transfer isn't available; if you really need it, please talk to us). Our qualified invoice issuer registration number is T8100002037634.

Yes. Our free-flowing natural hot spring (onsen) runs straight from the source at all times, so you can bathe 24 hours a day. The water reaches the tub at around 42°C. The large bath isn't separated by gender.

We host just one group per night, with the whole house to yourselves. It sleeps 21 guests as standard, or up to 26 using futons.

Within walking distance are Sengokuhara Shinanoki Ichinoyu (仙石原 品の木 一の湯) (18-minute walk), Susuki no Hara Ichinoyu (ススキの原 一の湯) (29-minute walk) and Shiki Club Forest Hakone (四季倶楽部 フォレスト箱根) (26-minute walk). Their reception hours end fairly early and their own overnight guests get priority, so please call before you go.

Shops where you may be able to buy a whole cake on the day include Picot (ピコット) in Miyanoshita (宮ノ下) and Andorowa Pare Kawashimada (アンドロワ・パレ 川島田店) in Gotemba (御殿場). If you want to be sure, we recommend ordering in advance.

There's no deadline, but we recommend reaching out at least one month ahead. Saturdays tend to fill up with requests, so please reach out especially early for those.

Most chefs charge from ¥8,000 per person for groups of 6 or more, and you can choose a course meal or family-style platters. The chef's travel costs are added on top (about ¥20,000–¥40,000 for chefs coming from central Tokyo). If you share a budget, such as "¥10,000 per person for 10 people," the chef will suggest a menu within that range.

No. Please handle pricing and payment directly with the chef. koti hakone isn't involved.

Some chefs can take care of everything, starting with the grocery shopping. We'll let you know when we introduce them.

There are 20 each of flat plates, bowls, rice bowls, mugs, glasses and cutlery, plus 10 children's tableware sets. Up to 20 people can sit around the big table.

We can introduce you to our partner private chefs (most charge from ¥8,000 per person for groups of 6 or more, plus the chef's travel costs). For breakfast, you can also use the breakfast bread set and the frozen pasta and risotto sold at the house. Restaurants in the area close early, so if you're eating out, we recommend making a reservation.

You can use delivery from BBQ Wakita (BBQワキタ) (book at least 5 days ahead) or AEON Net Super (イオンネットスーパー) (book about a week ahead). At Cocokara Fine Sengokuhara (ココカラファイン仙石原店), a 7-minute walk away, you can also buy daily essentials and alcohol.

There are monkey bars handmade by a craftsman, a slide, a ball pit, a kids' trampoline, 100+ picture books and building blocks. In the garden, there's also an outdoor kids' park with a play structure with a slide, a trampoline and a sandbox.

All bedrooms are on the second floor (2F), and there's no elevator. There are steps inside the house and stairs outside as well. If anyone in your group has trouble with stairs, please contact us through our LINE official account before booking.

There's no time limit indoors. Because we're in a quiet villa area, the outdoor spaces (the garden, outdoor kids' park, BBQ area, fire pit and sauna) can't be used after 9:00 pm, even quietly (the smoking area may be used quietly). After 9:00 pm, please close the windows and stay indoors, and please refrain from playing the piano.

We lend out two whiteboards (one large, one small), a projector (with tripod, AirPlay and Chromecast compatible), two displays and extension cords. Please bring your own HDMI cable to connect to the displays.

Yes, we can fill it out and stamp it with our seal. If you need one, please let us know when you book.

As a rule, we accept small dogs weighing 10 kg or less. For dogs over 10 kg or pets other than dogs, please contact us through our LINE official account before booking.

Up to 4. The fee is ¥3,000 per dog per night.

All bedrooms are on the second floor (2F), and dogs aren't allowed on the second floor. Dogs stay on the first floor (1F). Indoors, please have your dog wear a diaper or keep it in a crate.

We'll charge a special cleaning fee of ¥33,000, plus the accommodation rate for each day we're unable to operate. Indoors, please always have your pet wear a diaper or keep it in a crate.

Because whether you stay one night or three, we clean once. Since it's charged once per stay, the cost per night goes down the longer you stay. The building is large, so the cleaning fee is on the higher side. Thank you for your understanding.

You can read all of our reviews on the koti hakone pages on Airbnb and Booking.com. On our official website, the "Guest Reviews" section features a selection chosen by the owner.

We received Booking.com's Traveller Review Awards in 2025 and 2026. On Airbnb, we're recognized as a Superhost.

There are 5 bedrooms, all on the second floor (2F). The playroom can also be used as a bedroom by laying out mattresses. Bedroom 1 sleeps 3 as standard (up to 5), and Bedrooms 2–5 sleep 2 as standard (up to 3).

Handheld fireworks are fine. However, even sets for kids sometimes include aerial fireworks or ones that make a bang, so please check the contents when you buy them.

Yes, but winter (studless) tires are required throughout the winter (including March). Sengokuhara drops below freezing in winter, and snow is common. Please plan your trip with time to spare.

October to November. Roads in Hakone tend to get congested on weekends and holidays, so please allow plenty of time.

It arrives two days before your stay. Three days before, you'll receive check-in instructions (titled "Checkin instruction"). For bookings on our official website, these come by email; for bookings through booking sites such as Airbnb, they come through each site's messages. If you can't find them, please check your spam folder, then let us know through our LINE official account.

With 5 bedrooms and the playroom, you can split up into as many as 6 separate sleeping areas. The kids' room on the first floor (1F) is behind the kitchen, so children can play while the adults relax in the living and dining room.

It's Sengokuhara Onsen (仙石原温泉) simple thermal water (hypotonic, weakly acidic, high-temperature). It's colorless and clear, and gentle and weakly acidic like your skin, so it's considered easy to bathe in every day.

The source is 61°C and the water reaches the tub at around 42°C, but this varies with the season. Use the faucet at the tub's water spout to add cold or hot water and adjust the temperature to your liking.

It's big enough for 4 people to sit comfortably.

There's no dedicated meeting room. You can hold meetings using the 20-seat big table, the playroom, whiteboards, a projector and two displays (please bring your own HDMI cable). For large all-hands sessions, you can also use the meeting rooms at nearby Seisa Hakone Campus.

Please contact us through our LINE official account. We're happy to help, including with room assignments and meal arrangements.

They're installed at the entrance and outdoors. There are none indoors, such as in the bedrooms or the living and dining room. Please don't block, move or unplug the cameras.