Terms and Conditions of Accommodation and House Rules (English translation)

Version 3.0 · Revised April 1, 2026

This English text is a translation provided for convenience. The Japanese original is authoritative; if there is any discrepancy, the Japanese text prevails.

Preamble

These Terms and Conditions of Accommodation (these "Terms") set forth the contents of the accommodation contract and related contracts between koti hakone (the "Facility") and the guests who stay at the Facility.

These Terms are standard terms (teikei yakkan) as defined in Article 548-2 of the Civil Code. If you agree to these Terms when making a reservation or registering guest information, you will be deemed to have also agreed to each individual provision of these Terms.

The House Rules, Appendix 1 (Accommodation Charges, etc.), Appendix 2 (Cancellation Charges) and Appendix 3 (Additional Charges and Penalties), set out at the end of this document, form an integral part of these Terms. They constitute part of these Terms.

Chapter 1: General Provisions

Article 1 (Scope of Application)

1. Accommodation contracts and related contracts concluded between the Facility and guests are governed by these Terms. Matters not provided for in these Terms are governed by laws and regulations or by generally established practice.
2. Where the Facility agrees to a special arrangement to the extent that it does not violate laws, regulations or practice, that special arrangement takes precedence, notwithstanding the preceding paragraph.
3. These Terms apply to reservations made through the Facility's official website (direct booking) as well as to reservations made through Airbnb, Booking.com and other accommodation booking sites ("booking sites"). However, for matters on which a booking site's terms of use or cancellation rules differ from these Terms, the rules of that booking site take precedence.

Article 2 (Application for an Accommodation Contract)

1. A person who wishes to apply for an accommodation contract with the Facility must provide the Facility with the following information:
   1. The name, address, telephone number and email address of the lead guest
   2. The date(s) of stay and the expected time of arrival
   3. The number of guests (the total number of all persons, including companions; if infants under 2 years of age are included, their number)
   4. If bringing pets, the number of pets and their breed and weight
   5. Any paid extras requested (sauna, shower room, early check-in, late check-out, etc.)
   6. Any other matters the Facility deems necessary
2. If a guest, during the stay, requests to extend the stay beyond the date(s) of stay in item 2 of the preceding paragraph, the Facility will treat the request as a new application for an accommodation contract made at the time of the request.

Article 3 (Conclusion of the Accommodation Contract, etc.)

1. An accommodation contract is concluded when the Facility accepts the application under the preceding article. However, this does not apply where the Facility proves that it did not give its acceptance.
2. When an accommodation contract has been concluded under the preceding paragraph, the guest must pay the accommodation charges and other charges by the due date and by the method specified by the Facility.
3. For reservations made through a booking site, the time at which the contract is concluded and the payment method are governed by the rules of that booking site.
4. If the guest does not make payment by the due date set under paragraph 2, the accommodation contract will lose its effect. This applies only where the Facility informed the guest of this when specifying the payment due date.

Article 4 (Registration of Guest Information)

1. Pursuant to Article 6 of the Hotel Business Act and Article 4-2 of the Ordinance for Enforcement of that Act, guests must register the following information for all guests, using the form designated by the Facility, by the day before the date of stay:
   1. Lead guest: name, address, telephone number and email address
   2. All companions: names
   3. Guests who are foreign nationals without an address in Japan: name, nationality and passport number (including uploading a copy of the passport)
   4. An image of the lead guest's identity document (driver's license, My Number Card, passport or other photo identification issued by a public authority)
   5. If the reservation is made by a corporation or other organization: the name and location of the organization and the name and contact details of the person in charge
   6. Any other matters the Facility deems necessary
2. The Facility will ask guests who are foreign nationals without an address in Japan to present their passports, and will keep a copy of the passport together with the guest registration records.
3. In addition to the preceding paragraph, the Facility may, when it deems it necessary, ask the lead guest or other guests to present an identity document.
4. Images of identity documents are used only to confirm the identity of guests and to contact guests and make claims if damage occurs, and will be promptly deleted after the stay ends, once the Facility determines that they no longer need to be kept. However, if they need to be kept because damage has occurred or for any other reason, they will be kept until the matter is resolved.
5. Guests are obliged to comply with the registration and presentation requirements in paragraphs 1 through 3. If a guest does not comply, the Facility may decline to issue the door code for entry, or may terminate the accommodation contract under Article 8.
6. The Facility keeps the guest registration records and copies of passports for three years from the date they are made.

Article 5 (Requests for Cooperation with Infection Prevention Measures)

Pursuant to Article 4-2, Paragraph 1 of the Hotel Business Act, the Facility may ask persons who wish to stay to cooperate as set out in the items of that paragraph, to the extent necessary to prevent the spread of specified infectious diseases. Persons who wish to stay shall comply with such requests unless they have a justifiable reason not to.

Chapter 2: Refusal and Termination of Contracts

Article 6 (Refusal to Conclude an Accommodation Contract)

The Facility may decline to conclude an accommodation contract in the following cases:

1. When the application for accommodation does not conform to these Terms.
2. When the Facility is fully booked or otherwise has no capacity available.
3. When the person who wishes to stay is a patient, etc. of a specified infectious disease as defined in Article 4-2, Paragraph 1, Item 1 or Item 2 of the Hotel Business Act.
4. When the person who wishes to stay is deemed likely to engage in gambling or other illegal acts, or acts that disturb public morals, in connection with the stay. This includes the following cases:
   • When the person is deemed to be an organized crime group (boryokudan), a member of an organized crime group, a quasi-member of an organized crime group, a person associated with an organized crime group, or other anti-social force (collectively, "Organized Crime Groups, etc.")
   • When the person is a corporation or other organization whose officers or persons who substantially control its management fall under Organized Crime Groups, etc.
   • When the person is a corporation or other organization in whose management Organized Crime Groups, etc. are substantially involved
5. When the person who wishes to stay has repeatedly made specified demands, as defined in Article 5, Paragraph 1, Item 3 of the Hotel Business Act, to the Facility or its staff (demands for a reduction of accommodation charges or other matters that are not easy to fulfill, or demands accompanied by coarse or violent words or conduct or other words or conduct that place a mental or physical burden on staff, which require effort beyond the level normally required to respond).
6. When the person who wishes to stay has made violent demands of the Facility or other guests, or has demanded a burden beyond a reasonable extent.
7. When the person who wishes to stay has previously violated these Terms or the House Rules and is deemed likely to violate them again.
8. When the Facility is unable to provide accommodation due to natural disasters, breakdown of facilities, an outbreak of infectious disease or other unavoidable circumstances.
9. When the case falls under the provisions of the Kanagawa Prefecture Ordinance for Enforcement of the Hotel Business Act or other ordinances.

Article 6-2 (Explanation of the Reasons for Refusal)

A person whose accommodation has been refused under the preceding article may ask the Facility to explain the reasons. Bearing in mind the public nature of its business, the Facility will make its decision based on objective facts and explain the reasons.

Article 7 (Guest's Right to Terminate the Contract (Cancellation))

1. A guest may terminate the accommodation contract by notifying the Facility.
2. If a guest terminates all or part of the accommodation contract for reasons attributable to the guest, the Facility will charge a penalty (cancellation charge) in accordance with the cancellation policy set for the booking site and the rate plan through which the reservation was made (Appendix 2).
3. The cancellation policy differs depending on the booking site and the rate plan used, even for the same property and the same dates. Under non-refundable plans and other similar plans, 100% of the accommodation charges will be charged regardless of the number of days remaining before the date of stay. When making a reservation, be sure to check the cancellation policy displayed on the screen of the booking site concerned.
4. If a guest does not arrive by 8:00 pm on the date of stay (or, if an expected time of arrival has been specified in advance, by two hours after that time) without contacting the Facility, the Facility may treat the accommodation contract as having been terminated by the guest.
5. If the number of guests decreases from the number at the time of reservation, the matter will be handled in accordance with Appendix 2.

Article 8 (The Facility's Right to Terminate the Contract)

1. The Facility may terminate the accommodation contract in the following cases. In such cases, the guest must leave the Facility immediately.
   1. When the guest engages in, or is deemed likely to engage in, gambling or other illegal acts, or acts that disturb public morals, in connection with the stay (including when the guest is found to fall under Organized Crime Groups, etc.).
   2. When the guest is found to be a patient, etc. of a specified infectious disease as defined in Article 4-2, Paragraph 1, Item 1 or Item 2 of the Hotel Business Act.
   3. When the guest repeatedly makes specified demands to the Facility or its staff.
   4. When the guest violates any of the prohibitions set out in the House Rules. In particular, in the following cases, the Facility may terminate the accommodation contract immediately without prior notice:
      • When smoking indoors is confirmed
      • When a neighbor reports the use of aerial fireworks or other fireworks that make a bursting sound
      • When a neighbor reports noise or similar disturbances at night and the guest does not comply with the Facility's request to correct the situation (Stage 3 in Appendix 3)
      • When the guest allows persons other than the registered guests to enter or stay at the Facility without permission
      • When the guest violates Article 20 (Prohibition of Use for Other Purposes)
   5. When the guest does not comply with the registration of guest information or the presentation of a passport under Article 4.
   6. When the Facility is unable to provide accommodation due to natural disasters or other force majeure.
   7. When the case falls under the provisions of the Kanagawa Prefecture Ordinance for Enforcement of the Hotel Business Act or other ordinances.
2. When the Facility terminates the accommodation contract under the preceding paragraph, it will not charge for accommodation services, etc. that the guest has not yet received. However, in the case of termination for any of the reasons in items 1 through 5 of the preceding paragraph, the Facility will charge the accommodation charges up to and including the date of stay concerned, as well as the penalties set out in Appendix 3 and compensation for the damage actually incurred.
3. In the case of the preceding paragraph, the Facility will not bear transportation costs for leaving, the cost of arranging other accommodation, or any other expenses.

Article 8-2 (Explanation of the Reasons for Termination)

A guest whose accommodation contract has been terminated under the preceding article may ask the Facility to explain the reasons.

Chapter 3: Use

Article 9 (Hours of Use of the Accommodation)

1. Guests may use the Facility's accommodation from check-in at 3:00 pm until check-out at 10:00 am the following morning. However, for consecutive stays, guests may use the accommodation all day, except on the day of arrival and the day of departure.
2. Notwithstanding the preceding paragraph, the Facility may permit use of the accommodation outside the hours set out in that paragraph. In this case, the additional charges set out in Appendix 3 will apply.
   • Super early check-in (entry from 8:00 am): ¥80,000
   • Super late check-out (stay until 6:00 pm): ¥80,000
   • Both are available only when there is no reservation on the previous day or the following day (as applicable), and are accepted upon advance application and payment.
3. If a guest stays past the check-out time without prior approval, the Facility will need to request emergency help from an outside cleaning company to complete cleaning for the next guests. In this case, the Facility will charge the late check-out cleaning fee set out in Appendix 3.

Article 10 (Compliance with the House Rules)

1. While at the Facility, guests must follow the House Rules separately established by the Facility and published on the Facility's website (Stay Guide) or posted within the Facility.
2. The House Rules in the preceding paragraph constitute part of these Terms. If the House Rules are violated, Article 8 (The Facility's Right to Terminate the Contract) and Appendix 3 (Additional Charges and Penalties) will apply.
3. When the Facility deems it necessary, it may amend these Terms and the House Rules in accordance with Article 548-4 of the Civil Code. In this case, the Facility will make the amended content and its effective date known by posting them on the Facility's website.

Article 11 (Number of Guests)

1. The capacity of the Facility is 26 persons. Use exceeding capacity is possible only if discussed in advance and approved by the Facility, upon payment of an additional charge of ¥8,000 per person per night.
2. Up to four infants under 2 years of age stay free of charge, provided they do not use bedding. Infants beyond this number, or who use bedding, are counted as one person each.
3. Persons other than the registered guests may not be allowed to enter or stay at the Facility. If a third party is allowed to enter without prior approval, whether as a day visit, day use or under any other name, the Facility will terminate the accommodation contract under Article 8 and charge the penalty set out in Appendix 3.
4. If more bedding has been used than the number of guests reserved, the Facility will deem the number of guests to have increased and will charge ¥8,000 per set of bedding.

Article 12 (Stays by Minors)

1. Stays by persons under 18 years of age only are not accepted. The lead guest must be 18 years of age or older and must remain at the Facility throughout the stay.
2. Notwithstanding the preceding paragraph, if the Facility has given its individual consent in writing (including by electronic means) in advance, it may accept a stay by persons under 18 years of age only. In this case, the Facility may impose conditions such as written consent from a parent or guardian and any other necessary conditions.

Article 13 (Payment of Charges)

1. The breakdown and method of calculating the accommodation charges, etc. payable by guests are as set out in Appendix 1.
2. The accommodation charges, etc. in the preceding paragraph must be paid by the method designated by the Facility (credit card payment on the Facility's official website, payment via a payment link issued by the Facility, bank transfer, etc.) by the due date specified by the Facility. For reservations made through a booking site, the rules of that booking site apply.
3. Paid extras and the additional charges and penalties set out in Appendix 3 must be paid via a payment link issued by the Facility or by another method designated by the Facility.
4. Guests agree that the Facility may charge, after the fact, the additional charges and penalties set out in Appendix 3 and compensation for damages under Article 19 to the credit card or other payment method registered at the time of reservation or payment. Before making such a charge, the Facility will notify the guest of the breakdown and amount of the charge.
5. For reservations made through a booking site, the Facility may make a claim through the damage compensation procedures of that booking site (such as Airbnb's Resolution Center or Booking.com's damage claim process), instead of or in addition to the preceding paragraph.
6. If a guest does not pay by the due date, the Facility will charge late-payment damages at a rate of 14.6% per annum from the day after the due date until the date of full payment.
7. Money received by the Facility from a guest will be applied in the following order: expenses, late-payment damages, compensation for damages, penalties, and accommodation charges.
8. Accommodation charges will be charged even if the guest voluntarily does not use the accommodation.
9. Receipts are issued only for card payments made on the Facility's official website and for payments made via payment links issued by the Facility. For reservations made through a booking site, please obtain a receipt from that booking site.

Chapter 4: Liability

Article 14 (Liability of the Facility)

1. If the Facility causes damage to a guest in performing, or through failure to perform, the accommodation contract and related contracts, the Facility will compensate for that damage. However, this does not apply if the damage is not due to reasons attributable to the Facility.
2. The Facility installs and inspects firefighting equipment, etc. in accordance with the Fire Service Act and other relevant laws and regulations, and has taken out liability insurance to prepare for fires and other emergencies.
3. The provisions of these Terms on exemption from and limitation of the Facility's liability do not apply in cases of intent or gross negligence on the part of the Facility.

Article 15 (Handling When the Contracted Accommodation Cannot Be Provided)

1. If the Facility is unable to provide the contracted accommodation to a guest, it will, with the guest's consent, arrange other accommodation on the same terms as far as possible.
2. Notwithstanding the preceding paragraph, if the Facility is unable to arrange other accommodation, it will pay the guest compensation equal to the amount of the penalty, and this compensation will be applied toward the amount of damages. However, if the inability to provide the accommodation is not due to reasons attributable to the Facility, no compensation will be paid.

Article 16 (Handling of Deposited Articles, etc.)

1. The Facility is operated without on-site staff and does not accept articles, cash or valuables for safekeeping at a front desk. If articles, cash or valuables brought into the Facility by a guest are lost, damaged or otherwise harmed, the Facility will not compensate for the damage, except where it is caused by the intent or negligence of the Facility.
2. Even where the Facility is liable for compensation in the case of the preceding paragraph, for items whose type and value were not declared by the guest in advance, the Facility will compensate for the damage up to a limit of ¥150,000.
3. Because the Facility is operated without on-site staff, packages delivered to the Facility before the stay cannot be received in person and will be left at the entrance (an unlocked area). The Facility is not liable for loss, theft, damage or other harm to such packages, except in cases of intent or gross negligence on the part of the Facility. Please refrain from sending valuables or high-value items.
4. Even during a stay, linen contractors may enter the storeroom in the Facility for linen exchange or other work, and delivery companies may enter the entrance or the storeroom. Guests are asked to acknowledge this in advance.

Article 17 (Items Left Behind by Guests)

1. To protect privacy, the Facility will not contact guests individually about items left in the Facility after check-out.
2. If a guest contacts the Facility about an item, the Facility will ship it cash on delivery (shipping costs paid by the recipient). Items are kept for two weeks from the check-out date; after this period, they will be handled in accordance with the Lost Property Act.
3. Food, beverages and other items not suitable for storage may be disposed of at the Facility's discretion, regardless of the storage period in the preceding paragraph.

Article 18 (Liability for Parking)

1. The Facility's parking area is approximately 5 meters wide by approximately 10 meters deep and can accommodate five vehicles of standard size. Guests must arrive with no more vehicles than fit in the parking area. Any vehicles that do not fit should use nearby coin parking lots or similar facilities.
2. When a guest uses the Facility's parking area, the Facility merely provides the space, regardless of whether the vehicle keys have been deposited, and does not assume responsibility for managing the vehicle. However, if the Facility causes damage through its intent or negligence in managing the parking area, it will be liable to compensate for that damage.
3. Parking on the vacant lot to the left of the Facility or on the surrounding roads is prohibited. If this leads to a dispute with neighbors, the guest must resolve it at the guest's own responsibility and expense.
4. Vehicles the size of a medium-sized bus or larger cannot travel on the roads within the villa area.

Article 19 (Liability and Joint and Several Liability of Guests)

1. If the Facility suffers damage due to the intent or negligence of a guest, that guest must compensate the Facility for the damage.
2. The lead guest (the person who made the reservation) is jointly and severally liable to the Facility, together with the persons concerned, for all acts of companions and any other persons who entered the Facility at the lead guest's invitation. If the reservation was made by a corporation or other organization, that corporation or organization and the persons who actually used the Facility are jointly and severally liable.
3. The damage referred to in the preceding two paragraphs includes the following:
   1. Repair or replacement costs for equipment, fixtures, the building, the garden, plantings, etc.
   2. Costs of special cleaning, such as removing stains, deodorizing, and washing bedding, carpets, etc.
   3. An amount equivalent to the accommodation charges for the period during which the accommodation or the Facility could not be provided due to the damage (lost profits)
   4. Compensation paid to the guests of the next reservation as a result of the damage, costs of arranging alternative accommodation for them, and the associated emergency cleaning costs
   5. Costs of dealing with neighbors and other third parties
   6. Costs of investigating the facts, preserving evidence and obtaining expert assessments
   7. Attorney's fees and costs of demands for payment and debt collection
4. The preceding three paragraphs do not apply to wear and tear resulting from normal use.
5. If equipment or fixtures are damaged, please contact the Facility immediately (via the LINE official account or the messaging function of the booking site). For accidental damage, the Facility will not seek compensation if the guest has contacted it. If the guest has not contacted the Facility and the Facility discovers the damage after check-out, the guest will be required to pay the repair or replacement costs.
6. Taking the Facility's fixtures, amenities (excluding consumables), equipment, furnishings or other articles out of the Facility, or taking them home, without the Facility's consent is prohibited. If a guest violates this, the guest must pay the replacement cost of the articles and the costs incurred in searching for and recovering them.
7. If a dispute arises with neighbors or other third parties as a result of a guest's conduct, the guest shall resolve it at the guest's own responsibility and expense. If the Facility is compelled to respond, the Facility will charge the response costs set out in Appendix 3.
8. When damage or a violation of these Terms occurs, guests must cooperate with the Facility's investigation of the facts. The Facility may use security camera footage, inspection records and photographs of the Facility, guest registration records, identity documents and other materials for such investigations, claims for damages and legal proceedings.
9. For damage that cannot be immediately discovered through normal cleaning or inspection, the Facility will notify the guest promptly after discovery and claim compensation.

Article 19-2 (Criminal Proceedings)

If the Facility determines that a guest or any other person who entered the Facility has committed any of the following acts, the Facility may file a damage report with investigative authorities or file a criminal complaint or accusation:

1. Taking the Facility's fixtures, equipment, furnishings, amenities or other articles out of the Facility, or taking them home, without permission (theft)
2. Damaging the building, equipment, fixtures, the garden, plantings, etc. (damage to property)
3. Continuing to occupy the Facility after termination of the contract without complying with a request to leave (failure to leave)
4. Assault or intimidation against the Facility or its staff, or obstruction of business by force or by fraudulent means
5. Any other acts that violate criminal laws

Article 19-3 (Unauthorized Overstays and Items Left on the Premises)

1. If a guest continues to occupy the Facility without complying with the Facility's requests after the hours of use set out in Article 9 have passed or after the accommodation contract has been terminated, the Facility will charge, as damages for the period of that occupation, an amount equal to twice the normal accommodation charges. In this case, if any of the damage listed in the items of Article 19, Paragraph 3 occurs, compensation for that damage will be charged separately.
2. Articles left in the Facility after a guest has left due to termination of the accommodation contract will be handled in accordance with Article 17 (Items Left Behind by Guests). However, the Facility may move to another storage location, or dispose of, any articles that interfere with the Facility's operation, at the guest's expense.

Article 20 (Prohibition of Use for Other Purposes)

1. The Facility is intended for accommodation. The following acts may not be carried out unless the Facility's prior consent in writing (including by electronic means) has been obtained:
   1. Photography, filming, streaming and media coverage for commercial purposes
   2. Use as a photo studio or as a location for shoots
   3. Holding parties, events, seminars, training camps, exhibitions or other gatherings that involve the coming and going of an unspecified or large number of people
   4. Selling goods, solicitation or sales activities
   5. Using the Facility as an address, and subleasing or otherwise letting the Facility to others
2. The preceding paragraph does not prevent guests and their companions from taking photos and videos for personal use or posting on social media.
3. If paragraph 1 is violated, the Facility will terminate the accommodation contract under Article 8 and charge the penalties set out in Appendix 3 and compensation for the damage actually incurred.

Chapter 5: Personal Information, etc.

Article 21 (Security Cameras and Handling of Personal Information)

1. The Facility has security cameras installed at the entrance and outdoors. No security cameras are installed in the guest rooms or anywhere else indoors.
2. Security camera footage is used only for confirming guests' identity, crime prevention, handling incidents and confirmations required by law, and will not be provided to third parties except where required by law or where necessary to protect a person's life, body or property.
3. Covering, moving or turning off the security cameras or the check-in terminal is prohibited.
4. The Facility uses personal information provided by guests for the purposes of performing the accommodation contract, preparing and keeping guest registration records (Article 6 of the Hotel Business Act), contacting guests in an emergency, and providing and improving its services. Guest registration records and copies of passports are kept for three years from the date they are made, and will be submitted when requested by the prefectural governor or other authority in accordance with laws and regulations.

Chapter 6: Miscellaneous Provisions

Article 22 (Amendment of These Terms)

1. The Facility may amend these Terms and the House Rules in accordance with Article 548-4 of the Civil Code.
2. When making an amendment under the preceding paragraph, the Facility will set the effective date of the amendment and make known the fact of the amendment, the amended content and the effective date by posting them on the Facility's website.
3. For reservations made before the effective date, the terms in effect at the time of reservation will, as a rule, apply.

Article 23 (Governing Law and Jurisdiction)

1. These Terms are interpreted and applied in accordance with the laws of Japan.
2. Any dispute between the Facility and a guest in connection with these Terms shall be subject to the exclusive agreed jurisdiction of the Tokyo District Court or the Tokyo Summary Court as the court of first instance.

Article 24 (Language)

The Japanese text of these Terms is the authoritative text. Where a translation in English or any other language has been prepared and there is any discrepancy between the Japanese version and the translation, the Japanese version prevails.

Appendix 1: Method of Calculating Accommodation Charges, etc. (re: Article 13, Paragraph 1)

Paid extras

Notes:

1. Up to four infants under 2 years of age stay free of charge, provided they do not use bedding. Infants beyond this number, or who use bedding, are counted as one person each.
2. One BBQ grill may be used free of charge for groups of up to 10 persons, and two grills for groups of 11 or more.
3. The fire pit may be used free of charge.
4. As a rule, a maximum of four units of each item is in stock. If you would like more, please contact us by the day before check-in.

Appendix 2: Cancellation Charges (re: Article 7, Paragraph 2)

Cancellation charges are determined by the cancellation policy set for the booking site and the rate plan through which the reservation was made.

Notes:

1. The cancellation policy differs depending on the booking site and the rate plan used, even for the same property and the same dates. Under non-refundable plans and other similar plans, 100% of the accommodation charges will be charged regardless of the number of days remaining before the date of stay. Be sure to check the policy when making a reservation.
2. The Facility is a private villa rented as a whole, and one reservation occupies the entire building. Because it is extremely difficult to resell the dates concerned after a last-minute cancellation, relatively high rates have been set.
3. Guests may ask the Facility to explain an outline of the basis for calculating the penalty (Article 9, Paragraph 2 of the Consumer Contract Act).
4. If the number of guests reserved decreases, please consult with us individually. The Facility may charge a penalty for the decrease in accordance with the cancellation policy.
5. Cancellation charges are applied strictly. We recommend taking out cancellation insurance (generally available for purchase between 9 and 14 days before the date of stay; the premium is approximately 2.5% of the travel cost).

Appendix 3: Additional Charges and Penalties (re: Articles 8, 9, 10, 11, 19 and 20)

The amounts below are set as a pre-agreed estimate of the damages that the Facility would normally incur when the relevant event occurs. If the actual costs exceed the amounts below, the actual costs will be charged.

A. Cleaning and restoration

Basis for the late check-out cleaning fee: Because the Facility is rented as a whole, cleaning of the entire building must be completed within the five hours between check-out (10:00) and the next guests' check-in (15:00). If departure is delayed, the Facility has no choice but to request emergency help from an outside cleaning company, which incurs that cost as well as costs of dealing with the next guests. If the delay is 30 minutes or less and does not interfere with the Facility's operation, the Facility may, at its discretion, not charge the fee.

B. Disturbance to neighbors

The area around the Facility is a quiet villa area. Activities outdoors after 9:00 pm that disturb the neighbors are not permitted. If a neighbor files a report, the Facility will respond as follows.

Basis for the response costs: Stage 1 is based on the labor costs of handling emergency contact at night and contacting neighbors to apologize; Stage 2 is based, in addition to this, on the labor and transportation costs of dispatching staff late at night.

C. Number of guests and purpose of use

D. Unauthorized overstays, removal of articles and other matters

E. Applicable to all compensation and penalties

House Rules

These House Rules are established under Article 10 of the Terms and Conditions of Accommodation and constitute part of the Terms and Conditions of Accommodation.

1. Restricted areas

• Entry into and use of any room or area marked "STAFF ONLY" is prohibited.
• The land beyond the stone wall belongs to the neighboring property. Entry is strictly prohibited.
• Entering or parking on the vacant lot to the left of the Facility or on the surrounding roads is prohibited.

2. Security cameras and check-in terminal

• A security camera and a check-in terminal are installed at the entrance. Security cameras are also installed outdoors. None are installed in the guest rooms or anywhere else indoors.
• Covering, moving or unplugging these devices is prohibited.

3. Smoking

• Smoking is prohibited throughout the indoor areas, including the guest rooms and toilets. Heated tobacco and e-cigarettes are likewise prohibited indoors.
• Please smoke on the terrace or in the garden, using a portable ashtray.
• If smoking indoors is confirmed, the contract will be terminated and you will be asked to leave immediately, and the Facility will charge the special cleaning fee set out in Appendix 3 and an amount equivalent to the accommodation charges for the number of days the Facility could not be provided.

4. Quiet at night (consideration for neighbors)

• The area around the Facility is a quiet villa area. Spending time outdoors after 9:00 pm in a way that disturbs the neighbors is strictly not permitted.
• If a large group wishes to talk and socialize at night, please stay indoors with the windows closed.
• The response and response costs if a neighbor files a report are as set out in Section B of Appendix 3.

5. Use of fire

• Campfires and handheld fireworks may be used only in the area covered with red brick chips.
• After using fireworks, put them in the fire-extinguishing pot filled with water and make sure they are completely extinguished.
• Aerial fireworks, and handheld fireworks that make a bursting sound, are prohibited. If a neighbor files a report, the contract will be terminated and you will be asked to leave immediately, and the Facility will charge the penalty set out in Appendix 3.
• After using the BBQ or cooking equipment, be sure to close the main gas valve.
• Clean up immediately after use, and do not leave food or used dishes outdoors. Wild animals such as wild boars, deer and crows will come and scavenge.

6. Ventilation and electrical equipment

• Oxygen levels drop while gas or kerosene heaters are in use. Carbon monoxide alarms are installed, but please ventilate every one to two hours.
• Do not turn off the bathroom ventilation fan (it prevents condensation). If you turn it off while bathing in winter, be sure to turn it back on after bathing.
• While the dryer is in use, open a window or door in the room so that heat does not build up.
• For high-wattage appliances such as infrared heaters, oil heaters, hot plates and shoe dryers, use the outlets labeled "冷暖房機器専用コンセント" (heating/cooling appliances only). Using other outlets may trip the circuit breaker.
• Do not unplug the Wi-Fi router behind the sofa in the living room.
• Do not turn off the water heater remote control.
• If the circuit breaker trips, please contact us via our LINE official account. We will explain how to restore power.

7. Number of guests and entry by third parties

• The capacity is 26 persons. Use exceeding capacity requires prior consultation and payment of an additional charge.
• Allowing persons other than the registered guests to enter or stay at the Facility is prohibited.
• If more bedding has been used than the number of guests reserved, ¥8,000 will be charged per set of bedding.
• During your stay, linen contractors may enter the storeroom to exchange linens, and delivery companies may enter the entrance or the storeroom. Please acknowledge this in advance.

8. Pets

• Up to four small dogs (10 kg or less) may be brought. For dogs other than small dogs, please consult with us.
• Pets may enter only the outdoor areas and the first floor (1F). Pets are not allowed on the second floor (2F).
• Indoors, pets must wear a diaper or be kept in a cage.
• The fee is ¥3,000 per pet per night.
• If a pet urinates or defecates on a carpet, etc., the Facility will charge the special cleaning fee set out in Appendix 3 and an amount equivalent to the accommodation charges for the number of days the Facility could not be provided. If furniture, appliances or the building interior are damaged, you will be required to pay the repair or replacement costs.
• Assistance dogs (guide dogs, service dogs and hearing dogs) as defined in the Act on Assistance Dogs for Physically Disabled Persons may be brought regardless of the restrictions in this section.

9. Parking

• The parking area holds five vehicles (approximately 5 m wide × approximately 10 m deep). Please arrive with no more vehicles than fit in the parking area.
• Any vehicles that do not fit should use nearby coin parking lots.
• Parking on the vacant lot to the left of the Facility or on the roads is prohibited. It causes disputes with the neighboring properties.
• Vehicles up to the size of a microbus can park, but medium-sized buses or larger cannot travel through the villa area.

10. Entrance and indoors

• Please take off your shoes at the entrance and change into slippers. Outdoor shoes are not allowed on the blue carpet.
• Do not leave belongings in the hallways or shared areas.

11. Children's safety

• There is a stream and a stone wall in the garden. Please keep a close eye on small children.
• The slide, ball pit and trampoline in the kids' room are for children only. Adults must not use them.
• The slatted duckboards (sunoko) may break if you step on parts that have no support underneath. Please be careful.

12. Equipment and fixtures

• If the piano keys get wet, the piano will suffer damage that cannot be repaired. Do not place food or drinks near the piano.
• Please return borrowed items to their original places after use. We check them after every check-out.
• After use, please return the camping chairs to the container so they do not get wet in the rain.
• Please put board games back the way you found them after use.
• The sauna is a paid extra. No change of clothes is provided, so please bring a swimsuit. Swimsuits are not available to borrow.
• The toothbrushes, combs, body towels and cotton sets in the baskets on the storage shelves are consumables and may be taken home, but the face wash, toner, body milk, cleansing products, etc. are fixtures of the Facility. Please be careful not to take them home.
• Taking fixtures, equipment, furnishings, amenities (excluding consumables) or other articles out of the Facility without the Facility's consent is prohibited. Fixtures are checked after every check-out. If unauthorized removal is confirmed, you will be required to pay the replacement cost and the costs incurred in searching for and recovering the items, and the Facility may also file a damage report or a criminal complaint.

13. Waste sorting

Waste is sorted into four types of bins: burnable waste (two bins), cans and glass bottles (one bin), PET bottles (one bin), and non-burnable waste.

• Burnable waste: most items can go in burnable waste, including trays and milk cartons
• Cans and glass bottles: empty out any liquid before discarding the container
• PET bottles: empty out any liquid, crush the bottle and then discard it
• Non-burnable waste: metal, ceramics, broken glass, etc.
• Cardboard: flatten it and place it near the bins
• Replacement garbage bags are in the lower part of Storage Shelf 2
• If the garbage bags become full during a long stay, please put them in the garbage station to the left of the entrance

14. Prohibition of use for other purposes

As set out in Article 20 of the Terms and Conditions of Accommodation, commercial photography, filming and streaming, use as a studio, parties, events and gatherings involving the coming and going of an unspecified or large number of people, selling goods, solicitation or sales activities, and subleasing are prohibited unless prior written consent has been given. This does not apply to photos and videos taken by guests and their companions for personal use or posting on social media.

15. Conduct toward employees and staff

• Assault, intimidation, coercive or insulting words or conduct, and unreasonable demands toward the Facility's staff, cleaning staff, linen contractors, delivery companies or other related persons are prohibited.
• If any such conduct occurs, the Facility may terminate the accommodation contract under Article 5, Paragraph 1, Item 3 of the Hotel Business Act and Article 8 of the Terms and Conditions of Accommodation. The Facility may also, where necessary, consult investigative authorities and file a damage report or a criminal complaint.
• Please let us know any requests or complaints via our LINE official account or the messaging function of the booking site. We will respond as far as possible.

16. At check-out

• Please sort your waste by type and put it in the bins
• Please help by washing the dishes you used
• If you moved any mattresses, please return them to their original places
• Please put used towels in the towel collection basket
• When going out or leaving, press the RemoteLOCK button once to lock the door

Supplementary Provisions (Revision History)

Business Information