Your stay, step by step

There are no staff on site at koti hakone. Check-in is self check-in with a smart lock. Here's what arrives when, and what we'll ask you to do, from booking through check-out.

The house in the evening

1. Booking confirmed

Once your booking is confirmed, you'll receive a confirmation email. For bookings on our official website, the email's subject line is 【予約確定】 (Booking confirmed).

2. 3 days before: check-in instructions

You'll receive the "Checkin instruction," which explains how to check in. Since no staff will be there on the day, please be sure to read it. Bookings on our official website receive it by email; bookings through Airbnb or other booking sites receive it as a message on that site.

3. Once the instructions arrive, by the day before: guest registration

When the check-in instructions arrive, please complete the guest registration using the guest information form by the day before your stay. Japan's Hotel Business Act requires us to keep a guest register, so every guest staying must be registered.

• Lead guest: name, email address, phone number and address
• Other guests: name only
• If the lead guest is a Japanese national: a photo of the lead guest's driver's license
• If the lead guest is not a Japanese national: photos of the passports of all guests who are foreign nationals

4. 2 days before: door code

You'll receive the door code for the smart lock. You'll use this code for your whole stay. Please don't share it with anyone outside your group.

5. Check-in day (from 3:00 pm)

1. Enter the code on the smart lock on the door on the right side of the building.
2. Press the "RemoteLOCK" button to unlock the door.
3. Take off your shoes in the entryway and change into slippers. No shoes on the blue carpet.

You can come and go with the same code throughout your stay. When you go out, press the button once to lock. The front entrance door has a physical lock that you turn to lock from the inside.

Inside the entrance Unlock with the code plus the RemoteLOCK button

We recommend arriving by 9:00 pm

After 9:00 pm, outdoor areas such as the garden, BBQ area and sauna can't be used (we're in a quiet villa area). If you want to enjoy a BBQ or campfire, we recommend arriving while it's still light. If you'll arrive after 9:00 pm, please be sure to let us know in advance through our LINE official account.

• In winter it snows often, and winter (studless) tires are required (it can snow in March too). Arriving before dark is the safest choice.
• Parking fits 5 standard-size cars (4 if they're larger vehicles).
• It's about a 15-minute walk (about 800 m) from the nearest bus stop, and the second half is uphill. For directions, see "Getting here."

The house and parking area

Sending or dropping off luggage ahead

Shipping by courier

• Please choose a delivery time so it arrives after 11:00 am on your check-in day (Yamato Transport (ヤマト運輸), etc.).
• Packages are left at the entrance. We can't be responsible for loss or theft. Please don't send valuables or cash.
• For refrigerated or frozen items, set the delivery for after check-in.
• On the label, write your stay date and the name on the booking.

Dropping off luggage on the day

• After the previous guests check out, you can bring your luggage in between 11:00 am and 3:00 pm. Leave your bags and explore Sengokuhara or Gora (強羅) unencumbered.

During your stay

• Contact us through our LINE official account (@koti-hakone): It's the quickest way to get a reply. We also respond to Airbnb and Booking.com messages.
• Please use the Wi-Fi: Cell signal is weak inside the building. Please use the Wi-Fi shown on the notice at the entrance (it's a high-speed connection).
• No cleaning or towel changes: There is no cleaning or towel change during multi-night stays. We provide one bath towel and one face towel per person per night, for up to 2 nights. For stays of 3 nights or more, or if you use more than one a day, we can't provide extras, so please wash them in the laundry room using the front-loading washing machine and gas dryer (free of charge).

Washing machine and dryer

6. Check-out (by 10:00 am)

To get ready for the next guests, we clean in the 5 hours between 10:00 am check-out and 3:00 pm check-in. Please help us by checking out on time.

• Sort your trash and put it in the bins.
• Wash the dishes as much as you can.
• If you moved any mattresses, return them to where they were.
• There's nothing else to do. Just head off when you're ready.

If you post photos from your stay on Instagram, we'd love it if you mentioned us.

Lost items

For privacy reasons, we don't contact guests about items left behind. If you think you left something, please ask us on LINE. We'll send it to you cash on delivery (shipping paid on arrival). We keep items for 1 week. Food and hazardous items are disposed of the same day.

Early check-in and late check-out

You can ask about super early check-in or super late check-out at any time. However, once the day before or after is booked, we can't offer it, so please ask early. Please note that we can't block bookings on Saturdays or the day before a public holiday. The full price list is on "Rates & booking."